Shipping policy

Order Processing

Orders are processed within 3–5 business days of purchase. Processing time covers order verification, quality inspection, and packaging. Business days are Monday through Friday, excluding federal holidays.

You'll receive a confirmation email when your order is placed, and a second email with tracking information once your order ships.

Shipping Method & Transit Time

All orders ship via FedEx Ground. Once your order leaves our facility, transit typically takes 3–5 business days, depending on your location.

Total estimated delivery time is 6–10 business days from the date your order is placed (processing + transit combined).

Delivery timeframes are estimates and are not guaranteed. Once a package is handed to FedEx, delivery timing is subject to the carrier's schedule and conditions outside our control, including weather and regional delays.

Order Tracking

A tracking number will be emailed to you as soon as your order ships. You can use it to monitor your delivery through FedEx.

Shipping Locations

We currently ship within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations at this time.

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to an incorrectly entered address.

Cancellations

We strive to ship orders in 3-5 business days. Please contact us within 24 hours of receiving your confirmation email if you need to cancel or change your order. If you wish for us to reroute the packages back to our warehouse, a minimum base fee of $25 per package will be charged for the return shipping costs. Original shipping costs are non-refundable.

In the event that FedEx is unable to reroute all of your packages, the shipping cost to return a package will be the standard cost of the shipping label provided by Tensile USA.

Damaged or Lost Shipments

If your order arrives damaged, contact us within 48 hours of delivery with your order number and photos of the damage and packaging. We'll work with you to arrange a replacement or resolution.

For lost shipments, please contact us so we can open an investigation with FedEx.